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Shipping Policy

A legal disclaimer

Welcome to Nature's Lens Prints! We are pleased to offer free global shipping on all orders. As we use a print-on-demand model powered by our fulfillment partner Gelato, your items are created specifically for you after you place an order. This approach allows for faster, more sustainable local production and delivery.

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Order Processing & Production Time

Each item is uniquely printed and prepared for shipment after your order is placed. The average production time is typically 1-2 business days.

  • Orders are not produced or shipped on weekends or holidays.

  • If we are experiencing high demand, production may be slightly delayed. We will notify you via email if we anticipate any significant delays.

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Free Global Shipping & Delivery Estimates

We offer one shipping method globally:

  • Shipping Method: Free Standard Global Shipping

  • Estimated Delivery Time: Varies by destination, as production occurs in the hub closest to you. Generally, please allow 2-5 business days for delivery after your order has been produced and shipped.

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Shipment Confirmation & Order Tracking

Once production is complete and your order has shipped, you will receive a Shipment Confirmation email which will contain your tracking number(s). The tracking information will become active within [Number, e.g., 24] hours of receipt.

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Customs, Duties, and Taxes (International Orders)

Gelato's global network means most orders are produced locally, which helps to mitigate customs and duty hassles in many regions.

  • For orders shipped within the European Union, UK, Norway, US, Canada, Australia, and New Zealand, delivery is typically handled with DDP (Delivered Duty Paid), meaning no additional customs fees should be incurred by you, the customer.

  • For orders shipped to other international destinations, please be aware that import duties and taxes (including VAT) may be incurred once a shipment reaches its destination country.

  • Hustle Web Designs and Nature's Lens Prints are not responsible for these charges. These charges are the customer's responsibility. We recommend checking with your local customs office for specific information regarding potential fees and regulations before placing your order to avoid any unexpected costs or delays.

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Shipping Restrictions

  • We can ship to most physical addresses globally.

  • We may be unable to ship to PO boxes or military bases in all regions.

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Damaged, Lost, or Missing Packages

  • Damages: If you receive a product that is damaged or misprinted, please contact our support team immediately at [Email Address] with photos of the damage and your order number. As a print-on-demand business, we must follow the specific return guidelines of our production partner, and photographic evidence is crucial.

  • Lost or Missing Packages: If your package is lost in transit, please contact us after [Number] days from the estimated delivery date, and we will work with the carrier and Gelato to resolve the issue.

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Returns & Exchanges

For information on returns and exchanges (which typically only apply to damaged or misprinted items due to the custom nature of print-on-demand products), please visit our separate [Link to Returns & Exchange Policy page].

Contact Us

If you have any questions about our shipping policy, please contact us:

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